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On our website in the «Downloads» section. Please mind that you need to log in to download the updates. You can access the demo software version without logging in.
First of all, check the correctness of the sensor type settings (ICP, charge or linear) in TestUp software, and the sensor sensitivity. If the problem is still there - no signal, or it is too small, check the integrity of the sensor cable. If the problem has not been solved, check the ICP power current (in case it is an ICP sensor) or connect the sensor to a different channel.
If it is Sine test, you should set the “Synchronous detector” control algorithm for the control channel. In case of Random test, select the “in the task spectrum” parameter in the drop-down menu “RMS is calculated in…” of the “Control” tab.
We do not recommend using anti-virus programmes on your PC when working with RL-C21. As the PC communicates with the devices through the network, the antivirus software may sometimes block the data transfer. In case the antivirus software is installed and cannot be deleted, we recommend adding TestUp and the folder, to which it is installed, to the list of antivirus exceptions, or disable the protection.
The settings are saved to separate databases, and, having specified them once, you are able to use those in all tests.
Check the connection of Ethernet cable to the device and PC. Check if the device is loading. The words “RL-C21” should appear on the screen, and if you hold the “Stop” button for more than 3 seconds, it will display the information about the IP-address, serial number and the subnet mask. Another thing to check in case TestUp does not see the device is whether Windows Firewall is enabled and whether there is an antivirus installed. They should be disabled.